At ToneOp Care, we strive to ensure the highest quality of our products and customer satisfaction. Please read our return/replacement policy carefully for guidelines on how to proceed:
Damaged or Wrong Product
Our products are non-returnable. However, we offer a replacement if you receive a damaged or wrong product. In such a case, kindly notify us within 7 days of receiving it.
We recommend that customers create a video recording while opening their package. This serves as supporting proof in the event of damaged or missing items within your order. This video can assist us in resolving any issues promptly and accurately.
For replacement, click on the order tracking link received with the order confirmation SMS. You can also connect with our customer care team between Mon-Sat, 10am-7pm.
After your product(s) is received, we will verify it against the claim and initiate the replacement accordingly.
To be eligible for a replacement, the following conditions must be met:
The product must be reported as damaged, expired or wrong within 7 days of receiving the product.
Do not accept the package which looks tampered/unsealed from the outside. If possible, inform us immediately by writing to us on [email protected] or call us on +91-8109198824 (Mon-Sat, 10 am to 7 pm).
Do not break the seal of the product if you have any doubts/questions about authenticity. Once the product seal is broken, we do not accept returns/replacements for the product.
We will provide you with the replacement of the same product within seven days of receiving the product and verifying the claim.
Refunds for cancelled orders will be processed within 7 business days from the date of cancellation confirmation.
The refund will be issued via the original payment method used during the purchase.
Note: This refund policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information