ToneOp Care accepts cancellation requests before the products are shipped. Once your order has been processed and shipped, it is no longer eligible for cancellation. Please note that our cancellation window extends until the point at which the order is prepared for shipment. After this stage, the order cannot be cancelled.
For cancellation, click on the order tracking link received with the order confirmation message and select Return. Enter the required details and confirm the request. You can also connect with our customer care team: