toneop-care-logo

Privacy Policy

Toneop.care is an online service owned, operated and managed by BANSAL TECH PROFESSIONALS PRIVATE LIMITED (“BTPL” or “we” or “us”), which has its registered office in Bhopal, Madhya Pradesh, India. You (“User” or “customer”) are viewing this Privacy Policy on our website. By visiting the website and/or purchasing anything (“Products”) from us, you engage in our “Service” of providing the said Products and Services to you. By using this website, you represent that you are at least the age of majority, or that you are the age of majority, you have given us your consent to allow any of your minor dependents to use this website.
BTPL recognises the faith that each consumer places in the brand and offers safe transaction methods as well as an open information policy. This privacy statement describes how BTPL as a brand gathers, uses, distributes, and processes information via its online domain.
You will be able to access certain portions of the website without having to register with us. Please keep in mind that any products or services supplied through this website are only available in India. The personal information you provide on our website will be kept and processed largely in India and will be subject to data protection regulations. When you visit this website and provide your information in order to use our product or service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms & Conditions, and the applicable service or product terms, as well as to be governed by Indian laws. If you do not agree with this, please do not use or access our website.
COLLECTION OF INFORMATION
  • BTPL gathers and retains your information once you begin using our website. It simply contains the information you gave. You can always explore the website without telling us who you are or disclosing any personal information about yourself that we have not requested. You are no longer anonymous to us once you grant us access to your personal information. We clarify which fields are required and which are optional for simple comprehension. You can always choose not to disclose information by not using a given service, product, or feature on the website.
    • INFORMATION THAT YOU PROVIDE TO US
  • We gather information that you supply directly to us, such as when you establish or change your account, request on-demand services, contact customer support, or connect with us in any other way. Name, email, phone number, postal address, profile picture, payment method, products ordered (for delivery services), delivery notes, and any other information you wish to submit may be included.
  • We gather information about you in the following main areas when you use our Services:
    1. Location Information: We gather exact location data (GPS and network-based) when you use our website to place an order(s) or receive the delivery. We may gather the precise location of your device, whether the app is running in the foreground or background if you allow our website to use location services via the permission mechanism employed by your mobile operating system. In order to make the website quicker, we may additionally determine your approximate location from your IP address.
    2. Information relating to your Contacts:If you grant our website access to your device’s address book via the permission system used by your mobile platform or website, we may access and store names and contact information from your address book on the device to facilitate social interactions via our website. We may use the aforementioned information to determine whether the user is connected to the network and to allow the user to call if the user taps on the contact number.
    3. Transactional Information:We collect transactional information connected to your use of our Services, such as the kind of service requested, the day and time the service was given, the amount charged, the order(s) placed, and other relevant transaction information.
    4. Usage and Preference Data:We gather information about how you and website visitors engage with our website, including preferences expressed and settings selected. In certain situations, we accomplish this by employing cookies and other technologies that generate and preserve unique identifiers. We use data collection devices such as “cookies” to help analyse the web page flow, measure promotional effectiveness, and promote trust and safety. These “cookies” do not contain any of your personal information. This feature allows you to enter your password less frequently during a session. Mostly, these cookies are “session cookies”. It means they are automatically deleted from your hard drive at the end of a session. You always have the option to decline or delete our cookies. But it definitely restricts your access to certain features on the Platform, and you may have to re-enter your password more frequently during a session. Make sure to keep a note that we do not control the use of cookies by third parties.
    5. Device Information:To retrieve running apps and improve performance, we may collect information about your mobile device, such as the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. We may access information on the device to discover accounts, such as directly calling phone numbers, reading phone status, and determining identification.
    6. Data from phone calls and SMS messages:Our website promotes contact between users and customer service. We receive call data in connection with this service, which includes the date and time of the call or SMS message, the phone numbers of the parties, the content of the SMS message, and the transmitting OTP(s).
    7. Log Information:We collect server logs when you interact with the website, which may include information such as device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party website or service you were using before interacting with our website. This data may be used to verify network connectivity, receive data from the internet, prevent the device from sleeping, read phone status, and see Wi-Fi connections.
    • HOW WE USE THE INFORMATION THAT WE COLLECT
  • When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, phone number, email address, billing, order history, feedback about your visits to and use of nutrabay.com (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation etc.).
  • We may use the aforementioned information to provide, maintain, and improve our Services, such as facilitating payments, sending receipts, providing products and services you request (and send related information), developing new features, providing customer support to Users, developing safety features, authenticating users, and sending product updates and administrative messages.
  • We may also use the information to perform internal operations, such as preventing fraud and misuse of our services, troubleshooting software bugs and operational issues, doing data analysis, testing, and research, and monitoring and analysing usage and activity patterns.
  • We may also use the information to send you messages we believe will be of interest to you, such as information on BTPL’s goods, services, promotions, news, and events, as well as to process contest, sweepstakes, or other promotion entries and award any associated prizes.
  • We can also use the information that you provide to us to personalise and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
    • SHARING OF INFORMATION
  • We may share personal information with our other business entities and affiliates in order for them to provide products and services. These businesses and third parties may share such information with their affiliates, business partners, and other third parties in order to provide you with their products and services, and they may market to you as a consequence of such sharing unless you expressly opt out.
  • Your personal information may be disclosed to other parties, such as vendors and business partners. This disclosure may be required in order for us to provide you with access to our products and services; to fulfil your orders; to improve your experience; to provide feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms & Conditions; to facilitate our marketing and advertising activities; to analyse data; to provide customer service assistance; to prevent, detect, mitigate, and investigate fraud; and to prevent, detect, mitigate, and investigate fraud. Without your specific approval, we do not transfer your personal information to other parties for marketing and advertising reasons.
  • We may release personal information if required by law or if we believe, in good faith, that such disclosure is reasonably necessary to comply with subpoenas, court orders, or other legal action. In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms & Conditions or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public, we may disclose personal information to law enforcement agencies, third party rights owners, or others.
  • We and our affiliates may share or sell any or all of your personal information to another business entity if we (or our assets) seek to merge with or be acquired by that business entity or if the business is reorganised, amalgamated, or restructured. If such a transaction occurs, the other business entity (or the newly merged firm) will be expected to adhere to this Privacy Policy in regard to your personal information.
    • MARKETING
  • We enjoy communicating with our customers; therefore, we may use your personal information to send you marketing communications through email, phone, or postal mail, depending on your marketing choices. Some of these messages may be personalised for you based on your prior browsing or purchasing history, as well as other information we have about you.
  • You may also see advertisements for our website on third-party websites, such as social media. Cookies (which monitor your online activity and allow us to offer advertising to customers who have visited our website) may be used to customise these adverts for you. If you see an ad on social media, it is because we have contracted with the social network to serve advertising to our customers or people that match our customers’ demographic profile. In some situations, you may be required to provide your email address with the social network. You may adjust your cookie and privacy settings on your browser and these third-party websites if you no longer want to view personalised adverts. If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the Privacy Policy of other websites carefully. We are not responsible for these third-party sites.
    • CHANGES TO THIS PRIVACY POLICY
  • We retain the right to change this privacy statement at any moment, so please check it periodically. Changes and clarifications will take effect as soon as they are posted on the website. If we make significant changes to this policy, we will tell you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our shop is ever sold or merged with another company, your information may be passed to the new owners in order for us to continue selling items to you. We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
    • CUSTOMER’S RIGHTS
  • We are very particular about keeping your personal information accurate and up-to-date. If any of the personal information you inform us of is inaccurate, we erase or rectify it. You will always get the option to access, correct, and update your personal information directly through the functionalities provided on the Platform.
  • You can also delete certain non-mandatory information anytime you want by visiting the Profile and Settings sections. If there is any trouble doing the changes, you can also write to us at the contact information provided below to assist you with these requests.
  • You can withdraw your consent anytime by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify your requests before acting upon your request to check if there is any mistake or if the request is genuine. However, please note that withdrawal of consent will be in accordance with the terms of this Privacy Policy, related Terms & Conditions and applicable laws.
    • JURISDICTION
  • If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s Terms & Conditions. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. All disputes are subject to the courts of Bhopal, Madhya Pradesh only.
    • YOUR CONSENT
  • You consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Platform by accessing our website or supplying your information. If you give personal information about other persons to us, you indicate that you have permission to do so and that you agree to let us use the information in accordance with our Privacy Policy.
  • You consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, call, and/or e-mail for the purposes specified in this Privacy Policy when you provide your personal information through the website or any partner platforms or establishments.
    • WITHDRAWAL OF CONSENT
  • If, after you are opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mail us at our Registered Address: 3rd Floor, Tawa Complex, Bittan Market, E-5, Arera Colony, Bhopal, Madhya Pradesh - 462 016.
    • GRIEVANCE OFFICER
  • In accordance with the Information Technology Act, 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:
    • Grievance Cell

    Address: ToneOp Care, Bansal Tech Professional,

    3rd Floor, Tawa Complex, E-5 Arera Colony, Bhopal – 462016

    Contact: +91-8109198824

    Email: [email protected]

    Time: 10 am-7 pm

    If you have a query, issue, concern, or complaint in relation to the collection or usage of your personal information under this Privacy Policy, please contact us at the above-mentioned email address.