Frequently Asked Questions (FAQs)
Service
1. Are the products safe to consume for longer periods?
ToneOp Care products are absolutely safe. All products are FSSAI-approved, and we hold a Good Manufacturing Practice (GMP) certificate, ensuring they meet rigorous standards for safety.
2. What types of products does ToneOp Care offer?
We offer a wide range of healthcare supplements for your health and well-being, including natural weight loss, skin & hair care, detox, women's healthcare products and more
3. Do you provide consultations with healthcare professionals?
Yes, we have a team of health experts, and we offer unlimited free consultations.
4. Can I get advice on which products to choose for my specific needs?
You can book a free consultation with our experts to learn about our products to suit your health needs best.
5. Are your products available on any other platform?
You can also buy ToneOp Care products online from Amazon, Flipkart and Jiomart.
Payments
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and digital wallets. You can find the available payment options during the checkout process.
2. Is my payment information secure?
Yes, we prioritise your security. We use industry-standard encryption to protect your payment information, ensuring your data remains safe.
Shipments & Delivery
1. Within how many days is the product delivered?
Our products are usually delivered within 2-10 days. Delivery time may vary depending on your location and the chosen shipping method.
2. Do you offer international shipping?
Currently, we primarily ship within India.
3. What are the delivery charges?
We offer Free delivery for all the products with no minimum value.
4. How long will it take to receive my order?
You can expect your delivery in 2-10 days.
Returns and Refunds
1. What is your return policy?
We offer a 7 days replacement facility for our products. Please review our detailed return policy page for specific information.
2. How do I initiate a return?
You can place a replacement request through the link received with the order confirmation message or contact our support team for assistance.
Cancellations
1. How can I cancel my order?
To cancel an order, click on the order tracking link received with the order confirmation message and select cancel. You can also connect with our customer care team at +91 8109198824 or [email protected].
2. Is there a time limit for cancellations?
You can cancel your order before the order is shipped.
3. What is your cancellation policy?
All the products listed on the website are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of products from us, and you agree to bear any and all applicable taxes, including but not limited to GST, duties and cesses, etc.
For other queries, please connect with our Customer Care Team:
Call: +91 8109198824
Email: [email protected]
Mon-Sat, 10:00 Am - 7:00 PM